Privacy Policy

Last updated: 01 Jan 2026

Juicy Flowers Ltd is committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains how we collect, use and protect your information when you visit www.juicyflowers.co.uk, place an order, sign up to our mailing list or otherwise interact with us.

We collect personal information that you choose to provide to us, such as your name, email address, phone number, billing and delivery address, payment information and any messages you send us via forms, email or social media. Payment details are processed securely by our payment providers and are not stored by us. We also collect certain information automatically when you browse our website, including your IP address, device and browser type, pages viewed and how you arrived on our site. This helps us understand how our website is used and improve the experience.

We use your personal data to process and deliver your orders, take payment, prevent fraud, communicate with you about your purchase, respond to enquiries, send order confirmations and service messages, and meet our legal and accounting obligations. Where you have opted in, we may also use your details to send marketing emails about new products, launches, offers or brand updates. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us at hello@juicyflowers.co.uk.

We only share your personal data where necessary and with trusted third parties who help us run our business, such as website and ecommerce platforms, payment providers, email marketing platforms, analytics services and delivery partners. These third parties are required to handle your data securely and in line with data protection laws. We do not sell your personal data to third parties for marketing purposes.

Some of our service providers may be based outside the UK. Where personal data is transferred internationally, we ensure appropriate safeguards are in place to protect your information, in accordance with UK data protection requirements.

We retain personal data only for as long as necessary for the purposes it was collected. Order and transaction data is kept to comply with legal and accounting requirements, marketing data is retained until you unsubscribe, and customer enquiries are kept for a reasonable period before being securely deleted or anonymised.

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections, request deletion, object to or restrict processing, withdraw consent where applicable and request data portability. To exercise any of these rights, please contact hello@juicyflowers.co.uk. You also have the right to raise a concern with the Information Commissioner’s Office if you believe your data has been handled improperly.

Our website uses cookies and similar technologies to ensure it functions properly and to analyse site usage. You can manage or disable cookies through your browser settings. Further information can be found in our Cookies Policy.

We take appropriate technical and organisational measures to protect your personal data, however no method of transmission over the internet is completely secure and we cannot guarantee absolute security. We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations, and the most current version will always be available on our website.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at hello@juicyflowers.co.uk.